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Temporarily Halt Utility Provider Disconnections for Nonpayment

Temporarily Halt Utility Provider Disconnections for Nonpayment

Due to the ramifications of the situation that is COVID-19 we understand that some clients are involved about being in a position to make their energy re re payments. Our Utility customer care Division is supplying customer support and re re payment choices to help energy clients navigate these challenging times.

We recently applied some modifications to be sure our clients’ utilities aren’t interrupted. Please review the implemented changes, alternatives for making re payments, simple tips to contact our staff and alternatives for asking for service remotely. The data contains services which are now available, but could additionally be useful in the years ahead.

We additionally included the device figures for a number of regional help agencies in case you desire to talk about your bank account using them.


To offer relief if you are perhaps perhaps not currently in a position to pay money for energy solutions, you will have a short-term freeze on energy disconnects for non-payment of services until further notice.

Domestic Bill Payment Arrangements

Aside from the freeze on energy disconnects, we ask that any customer needing assistance having to pay their household bill to please phone 512.393.8383 to request re re re payment arrangements or re payment extensions.

Domestic Bill Late Costs

Belated charges for bills have now been suspended for the remaining of 2020, until December 31, 2020. a belated cost waiver request form isn’t any much much much longer required.

Us, we can assist in arranging payment plans that provide a longer time period for utility payments to be made if you contact. The Utility customer support Staff may be reached at 512-393-8383 to talk about a payment that is possible or expansion if it is needed.